Ayla Alliance respects your privacy and is committed to protecting your personal information.

These Privacy Policies outline how we operate and use personal information to ensure that commitment is upheld.

Ayla Alliance Privacy Policy

Ayla Alliance adheres to the Codes of Ethics established by the National End-of-Life Doula Alliance (NEDA), and the National Association of Productivity & Organizing Professionals (NAPO), ensuring the privacy of all clients and their families is respected and protected.

As outlined below, the following protocols are observed:

• Maintain protection of information received in confidence from individuals, families, caregivers, and involved professionals.
• Ensure client confidentiality regarding all information and materials, except where authorized by the client or required by law.
• Share information only with written permission, or, in life threatening situations only, when all efforts to obtain permission have been exhausted.
• Apply precautions to safeguard electronic, written, and verbal communications with all relevant parties, including family and colleagues.
• Continue privacy protections for individuals and involved parties after death.
• Obtain written consent before disclosing case details for educational purposes, and anonymizing names and identifying information.
• Exercise discretion when sharing confidential information with colleagues and maintain the privacy of all parties concerned.

Ayla Alliance will collect and retain client information in accordance with the provisions outlined in our Client Service Agreement. All information will be securely stored, accessible only to authorized personnel, and managed as confidential, consistent with the standards established in the previously outlined Code of Ethics.

By submitting a request to schedule a consultation or completing the Initial Intake form, you authorize communications with Ayla Alliance. The contact and demographic information you provide will be utilized for appointment scheduling, client profile development, preparation of tailored action plans, and distribution of updates. Additional information relevant to fulfilling contracted services may be requested as needed.

You can change your communication preferences at any time by contacting us at info@ayla-alliance.com. Please see the following Messaging Privacy Policy for additional information.

Ayla Alliance does not share or sell client information for marketing or solicitation. However, there are circumstances where disclosure of client information may be required. These situations would include:

• Required by law.
• Necessity for completion of contracted services (i.e., contacting accounts or reporting agencies)
• Collaboration with or referral to relevant third-party professionals as approved by client.

To enhance productivity and customer experience, website analytics are collected regarding visitor interactions with the site. Web analytics may include metrics such as page views, average session duration, and traffic sources. The site does not track or store detailed information about individual visits.

Ayla Alliance Data Privacy Policy

When you opt-in to receive SMS messages, we collect:

• Your phone number
• Consent to send SMS messages
• Your basic contact information

Collection of Information – Information may be collected directly from individuals, such as when a form is completed or contact is made, or indirectly from third parties who provide relevant details.

How We Use Your Information – We use your information for the following purposes:

• Sending SMS messages that you have chosen to receive
• Providing updates, scheduling notifications, and other communications in accordance with your preferences
• Supporting our business operations

Changes to Contact Permission – You can opt out of receiving SMS messages at any time by replying STOP to any text communication from Ayla Alliance. You may also contact us directly by emailing info@ayla-alliance.com or calling (804) 885-6035.

Disclosure of Information – With respectful consideration and written consent, if applicable, your information may be disclosed to the following. We do not disclose or distribute your personal information, phone number, or SMS consent opt-in data to third parties or affiliates for any marketing or promotional purposes.

• Third party service providers
• Representatives of clients’ accounts in accordance with contracted services
• Authorities as required by law or administrative order
• Appropriate organization to assert claims or rights or to defend against claims

Protection of Information – We take steps to protect your information against unauthorized use or disclosure as noted above in the Ayla Alliance Privacy Policy.

Updates – This privacy policy may be updated periodically. Should any material changes occur that could substantively and adversely affect your privacy, advance notice will be provided on this website before such changes take effect. We recommend reviewing this page regularly to stay informed about our privacy practices.

How to Contact Us – You can reach us by texting the word HELP for support to (804) 885-6035. You may also contact us directly by emailing info@ayla-alliance.com or calling (804) 885-6035.