Ayla Alliance respects your privacy and is committed to protecting your personal information.

These Privacy Policies outline how we operate and use personal information to ensure that commitment is upheld.

If you have questions or concerns about these policies, your data, or anything else, please call us at (804) 885-6035.

You can also send us an email at info@ayla-alliance.com, text the word HELP for support to (804) 885-6035, or submit a question through Contact Us.

Ayla Alliance Privacy Policy

Ayla Alliance adheres to the Codes of Ethics established by the National End-of-Life Doula Alliance (NEDA), and the National Association of Productivity & Organizing Professionals (NAPO), ensuring the privacy of all clients and their families is respected and protected.

As outlined below, the following protocols are observed:

• Maintain protection of information received in confidence from individuals, families, caregivers, and involved professionals.
• Ensure client confidentiality regarding all information and materials, except where authorized by the client or required by law.
• Share information only with written permission, or, in life threatening situations only, when all efforts to obtain permission have been exhausted.
• Apply precautions to safeguard electronic, written, and verbal communications with all relevant parties, including family and colleagues.
• Continue privacy protections for individuals and involved parties after death.
• Obtain written consent before disclosing case details for educational purposes, and anonymizing names and identifying information.
• Exercise discretion when sharing confidential information with colleagues and maintain the privacy of all parties concerned.

Ayla Alliance will collect and retain client information in accordance with the provisions outlined in our Client Service Agreement. All information will be securely stored, accessible only to authorized personnel, and managed as confidential, consistent with the standards established in the previously outlined Code of Ethics.

By submitting a request to schedule a consultation or completing the Initial Intake form, you authorize communications with Ayla Alliance. The contact and demographic information you provide will be utilized for appointment scheduling, client profile development, preparation of tailored action plans, and distribution of updates. Additional information relevant to fulfilling contracted services may be requested as needed.

You can change your communication preferences at any time by contacting us at info@ayla-alliance.com, or if opted-in to SMS/Text Communication, by replying HELP to any text communication from Ayla Alliance. Please see the following Messaging Privacy Policy for additional information.

Ayla Alliance does not share or sell client information for marketing or solicitation. However, due to the nature of services provided in a proxy capacity, there are circumstances where disclosure of limited client information may be required with careful consideration and explicit consent. These situations would include:

• Required by law
• Necessity for completion of contracted services (i.e., contacting accounts or reporting agencies) – Only with explicit consent
• Collaboration with or referral to relevant third-party professionals as approved by client – Only with explicit consent
• Appropriate organizations to assert claims or rights or to defend against claims

To enhance productivity and customer experience, website analytics are collected regarding visitor interactions with the site. Web analytics may include metrics such as page views, average session duration, and traffic sources. The site does not track or store detailed information about individual visits.

For your convenience and ongoing learning, we offer external resource links on our website. While we strive to ensure their credibility, we are not responsible for the privacy practices of these external sites.

Ayla Alliance Data Privacy Policy

When you opt-in to receive SMS messages, we collect:

• Your phone number
• Consent to send SMS messages
• Your basic contact information

Data Sharing – Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Collection of Information – Information may be collected directly from individuals, such as when a form is completed or contact is made, or indirectly from third parties who provide relevant details.

How We Use Your Information – We use your information solely to send you SMS messages related to your registration and will not disclose your data or personal information, phone number, or SMS consent opt-in data to third parties (or affiliates for any marketing or promotional purposes) except as required by law. If you have any questions or wish to opt out, please contact us at info@ayla-alliance.com or (804)885-6035. We use your information for the following purposes:

• Sending SMS messages that you have chosen to receive
• Providing updates, scheduling notifications, and other communications in accordance with your preferences
• Supporting our business operations for non-marketing purposes

Messaging Terms & Conditions – By providing your phone number and agreeing to receive texts, you consent to receive text messages from Ayla Alliance, from (804) 885-6035 regarding customer care, such as appointment confirmations, scheduling conflict notifications, customer support messages, conversational messaging, and important updates. Ayla Alliance will not use SMS for marketing purposes. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. Mobile opt-in information is never shared with third parties. For questions or more information, contact us directly by emailing info@ayla-alliance.com or calling (804) 885-6035.

Assistance with SMS Contact Permission – Text HELP or SUPPORT to (804)885-6035 or reply HELP or SUPPORT to any text communication from Ayla Alliance at any time. You may also contact us directly by emailing info@ayla-alliance.com or calling (804) 885-6035.

Opt out of SMS Contact Permission – Text STOP or CANCEL to (804)885-6035 or reply STOP or CANCEL to any text communication from Ayla Alliance at any time. You may also contact us directly by emailing info@ayla-alliance.com or calling (804) 885-6035.

Disclosure/Transfer of Information – We do not transfer, disclose, or share your personal information, phone number, or SMS consent opt-in data to any external organizations under any circumstances, including with your consent.

Protection of Information – We take steps to protect your information against unauthorized use or disclosure as noted above in the Ayla Alliance Privacy Policy.

Updates – This privacy policy may be updated periodically. Should any material changes occur that could substantively and adversely affect your privacy, advance notice will be provided on this website before such changes take effect. We recommend reviewing this page regularly to stay informed about our privacy practices.

How to Contact Us – If you have any questions or concerns about this policy or your data, you can submit questions through Contact Us, call or text the word HELP for support to (804) 885-6035, or send us an email at info@ayla-alliance.com.